Each of us has had, at least once, need help and the first instinctive step and more simple and immediate is to ask their colleagues/acquaintances/contacts, immediately after, according to the habits, you think to expose the question in some group on Facebook or you turn to the support of the service with which you have problems.
In the case of our beloved Page Builder we have the possibility to send a ticket to the support https://my.elementor.com/dashboard-support/ that redirects us to a source of information https://my.elementor.com/support-first-step/ that then leads us to the guided creation (very nice) of a ticket --> https://my.elementor.com/support/.
After its creation, however, we no longer have a trace of it and this makes it impossible to perform actions such as :
- add new information
- correct it
- close it because we have solved it on our own (thus alleviating the workload of the technical support)
- consult it in the future to remember the support received and not request it (thus relieving the workload of technical support)
- etc etc
Do you have any ideas and suggestions to improve the ticket flow and management in Elementor?
I have experience in managing various customer care and I find that keeping the tickets online is a great added value and also informing the user who opened the ticket that it has been received and taken care of by a specific person.
What do you think about it?
Best answer by BrianView original