Question

Hotspot Issues


Userlevel 2

Hi All

I am really happy we now have a hotspot widget

But it seems to be buggy unfortunately

It seems to work intermittently 

It works fine until I add a random number of hotspots then it seems to break

My page here http://rapierdevsite-co-uk.stackstaging.com/branches

You will see the one on the far left works the rest just stopped

Any ideas? 


17 replies

I am having issues with it as well.

 

Userlevel 7
Badge +4

Hello @Nico Klynsmith have you find your answer yet? If so, please share it here so we can mark your answer as the best one and help others who may run into a similar issue.

Userlevel 2

@Susan Hope nope as you can see there are no helpful responses yet

Userlevel 7
Badge +4

Just out of curiosity, are there any Official Elementor devs on this Forum?  In case some questions are actually bugs?  Would be nice to get official answers for some of the more complicated issues.

Userlevel 6
Badge +3

Just out of curiosity, are there any Official Elementor devs on this Forum?  In case some questions are actually bugs?  Would be nice to get official answers for some of the more complicated issues.

I too would like to know because it would be very helpful to have a contact with this people

Userlevel 4
Badge

Hey @Mario Barretta and @Abner Rojas 
Yes we plan to have here Elementor representatives for issues like this in the near future 

 

 

Userlevel 7
Badge +4

Hey @Mario Barretta and @Abner Rojas 
Yes we plan to have here Elementor representatives for issues like this in the near future 

 

 

Yes!! :grinning:

Userlevel 6
Badge +3

Hey @Mario Barretta and @Abner Rojas 
Yes we plan to have here Elementor representatives for issues like this in the near future 

 

 

Great news @Natan Leibzon ThankYou

Hi @Nico Klynsmith 
Thank for reporting about this issue.
Could you please share more information about the problem?

  1. System information
  2. If relevant : Steps to reproduce (besides adding hotspots)
  3. What exactly is buggy in your experience? 

Please let us know so we could investigate.

 

Thanks

Userlevel 2

Hi Basically I have used a custom SVG Icon

Added a hotspot with a tooltip

Worked perfectly

Added another 4 no problems

Added a 5th Now none of my Tooltips show up              

URL for you to check

http://rapierdevsite-co-uk.stackstaging.com/branches/

 

System Info

== Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: MariaDB Server v10.4.18
    PHP Version: 7.4.21
    PHP Max Input Vars: 2500
    PHP Max Post Size: 128M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

== WordPress Environment ==
    Version: 5.7.2
    Site URL: http://rapierdevsite-co-uk.stackstaging.com
    Home URL: http://rapierdevsite-co-uk.stackstaging.com
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 1024M
    Permalink Structure: /%category%/%postname%/
    Language: en-GB
    Timezone: Europe/London
    Debug Mode: Inactive

== Theme ==
    Name: Hello Elementor
    Version: 2.3.1
    Author: Elementor Team
    Child Theme: No

== User ==
    Role: administrator
    WP Profile lang: en_GB
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36

== Active Plugins ==
    Elementor
        Version: 3.2.5
        Author: Elementor.com

    Elementor Pro
        Version: 3.3.1
        Author: Elementor.com

    JetBlocks For Elementor
        Version: 1.2.9
        Author: Crocoblock

    JetElements For Elementor
        Version: 2.5.8
        Author: Crocoblock

    JetSearch For Elementor
        Version: 2.1.12
        Author: Crocoblock

    JetSmartFilters
        Version: 2.3.0
        Author: Crocoblock

    JetTricks
        Version: 1.3.8
        Author: Crocoblock

    JobRelay Connector
        Version: 1.0.2
        Author: Highrise Digital

    SEOPress
        Version: 4.7.0.2
        Author: SEOPress

    SEOPress PRO
        Version: 3.8.6.2
        Author: SEOPress

    Simple Custom CSS and JS
        Version: 3.36
        Author: SilkyPress.com

    Theme Editor
        Version: 2.6
        Author: mndpsingh287

    WP Job Manager
        Version: 1.35.1
        Author: Automattic

    WP Job Manager - Elementor Connector
        Version: 2.0
        Author: TinyGiantStudios


== Must-Use Plugins ==
    StackCache
        Version: 
        Author: Stack CP


== Elementor - Compatibility Tag ==
    
    Elementor Pro: Compatible
    JetBlocks For Elementor: Compatible
    JetElements For Elementor: Compatible
    JetSearch For Elementor: Compatible
    WP Job Manager - Elementor Connector: Compatibility not specified

== Elementor Pro - Compatibility Tag ==
    
    JetBlocks For Elementor: Compatible
    JetElements For Elementor: Incompatible
    JetSearch For Elementor: Incompatible

== Elements Usage ==
    
    archive : 1
        heading : 5
        jet-ajax-search : 1
        jet-breadcrumbs : 1
        posts : 1
        video : 3
        wpjmc-jobs : 1
    footer : 1
        button : 1
        divider : 4
        heading : 3
        image : 6
        text-editor : 6
    header : 2
        button : 1
        nav-menu : 1
        theme-site-logo : 1
    page : 2
        button : 1
        divider : 5
        google_maps : 1
        heading : 12
        icon : 4
        icon-list : 1
        template : 1
        text-editor : 10
        video : 1
    section : 3
        divider : 1
        heading : 9
        icon : 4
        jet-breadcrumbs : 1
        text-editor : 4
        video : 3
        wpjmc-jobs : 1
    widget : 0
        template : 1
    wp-post : 3
        divider : 18
        heading : 20
        icon : 6
        icon-list : 5
        image : 7
        jet-breadcrumbs : 3
        text-editor : 26
        theme-post-title : 3
    wp-page : 44
        button : 11
        divider : 85
        form : 1
        google_maps : 9
        heading : 179
        hotspot : 1
        icon : 37
        icon-box : 5
        icon-list : 21
        image : 38
        jet-ajax-search : 1
        jet-animated-box : 4
        jet-animated-text : 3
        jet-breadcrumbs : 4
        posts : 2
        template : 12
        text-editor : 161
        toggle : 1
        video : 17
        wpjmc-jobs : 6
    single-post : 4
        divider : 2
        facebook-comments : 1
        heading : 7
        jet-ajax-search : 1
        jet-breadcrumbs : 1
        post-navigation : 1
        share-buttons : 1
        single-post-titles : 2
        theme-post-content : 1
        theme-post-featured-image : 1
        theme-post-title : 1
        video : 3
        wpjmc-jobs : 1
        wpjmc-themebuilder-job-application : 2
        wpjmc-themebuilder-job-content : 2
        wpjmc-themebuilder-job-meta : 2


== Log ==
    
PHP: showing 4 of 4PHP: 2021-05-13 13:38:27 [notice X 1][/home/sites/16a/d/d28651c0ce/public_html/wp-content/plugins/elementor/includes/api.php::160] Undefined index: pro_widgets [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-05-14 18:24:52 [notice X 1][/home/sites/16a/d/d28651c0ce/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php::700] ob_end_clean(): failed to delete buffer. No buffer to delete [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-05-24 16:28:26 [notice X 10][/home/sites/16a/d/d28651c0ce/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-06-01 14:21:02 [notice X 3][/home/sites/16a/d/d28651c0ce/public_html/wp-content/plugins/elementor/includes/managers/image.php::86] Trying to access array offset on value of type bool [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

JS: showing 2 of 2JS: 2021-05-13 12:39:19 [error X 6][http://rapierdevsite-co-uk.stackstaging.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.2.3:2:33385] An invalid argument supplied as multiple control value [array (
  'category' => 'InvalidElementData',
  'tag' => 'Element `undefined` got as `list_icon` value. Expected array or object.',
)]
JS: 2021-05-13 12:39:19 [error X 6][http://rapierdevsite-co-uk.stackstaging.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.2.3:2:33385] An invalid argument supplied as multiple control value [array (
  'category' => 'InvalidElementData',
  'tag' => 'Element `undefined` got as `link` value. Expected array or object.',
)]

Log: showing 10 of 102021-05-27 14:30:50 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.2.3',
  'to' => '3.2.4',
)]
2021-06-09 11:55:43 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.2.2',
  'to' => '3.3.0',
)]
2021-06-09 11:55:44 [info] elementor-pro::elementor_pro_updater Started 
2021-06-09 11:55:44 [info] Elementor Pro/Upgrades - _v_3_3_0_nav_menu_icon Start  
2021-06-09 11:55:45 [info] Elementor Pro/Upgrades - _v_3_3_0_nav_menu_icon Finished 
2021-06-09 11:55:45 [info] Elementor Pro/Upgrades - _v_3_3_0_recalc_usage_data Start  
2021-06-09 11:55:46 [info] Elementor Pro/Upgrades - _v_3_3_0_recalc_usage_data Finished 
2021-06-09 11:55:46 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.2.2',
  'to' => '3.3.0',
)]
2021-07-07 12:11:54 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.2.4',
  'to' => '3.2.5',
)]
2021-07-07 12:11:54 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.3.0',
  'to' => '3.3.1',
)]


                

Hi @Nico Klynsmith 

Thank for the details you added. 

I recreated your process of work and it seems to work properly.

Please try to deactivate all your plugins besides Elementor (and Elementor Pro). If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.

 

Thanks.

Hello there,

I encounter quite the same problem within hotspots: they doesn’t appear on the image, but just below.

I’ve tried to activate/deactivate all off my plugins but still the same rendering.

Have a look on: URL

If someone find something, feel free.

 

Thank you,

Adrien

Userlevel 2

Okay I think  I have found the issue

 

The hotspots stop displaying the tooltip when you add a URL 

As soon as you remove it the all come back

Hello there,

Thank you for your answer. I totally forgot to get back to you: I had a Tier 2 help on the subject and in fact, my issue was due to my Elementor Pro dev version.

I don’t even know how or why i installed the Dev Version instead of the classic Pro Version.

Anyway, everything works fine know, thanks to Elementor Support.

Okay I think  I have found the issue

 

The hotspots stop displaying the tooltip when you add a URL 

As soon as you remove it the all come back


Same issue here - surely you should be able to have a link to the hotspot and retain the tooltip?

Badge +1

...my issue was due to my Elementor Pro dev version.

I don’t even know how or why i installed the Dev Version instead of the classic Pro Version.

Anyway, everything works fine know, thanks to Elementor Support.

 

Badge +1

Okay I think  I have found the issue

 

The hotspots stop displaying the tooltip when you add a URL 

As soon as you remove it the all come back


Same issue here - surely you should be able to have a link to the hotspot and retain the tooltip?

Im here for the exact same reason. When putting in URL’s in hotspot, all tooltips break.

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